💰 Refund Policy

Last Updated: January 1, 2024

1. Overview

At Mini Teacup Puppies, we strive to ensure every customer is completely satisfied with their new teacup puppy. However, we understand that circumstances can change. This Refund Policy explains when refunds are available, how to request a refund, and any conditions that apply.

2. Deposit Refunds

The $400 reservation deposit is generally non-refundable. However, refunds of the deposit may be issued in the following circumstances:

• Puppy Health Issues: If a licensed veterinarian identifies a significant health issue within 72 hours of pickup or delivery that was not disclosed prior to the purchase, you may receive a full refund of the deposit.
• Seller Cancellation: If we are unable to deliver the puppy for any reason (health issues, unforeseen circumstances, etc.), your deposit will be fully refunded.
• Misrepresentation: If we materially misrepresent the puppy's health, breed, or other significant characteristics, you may be eligible for a refund.

Deposits are not refundable for buyer's remorse, change of mind, or failure to complete payment within the reservation period.

3. Purchase Refunds

Once the full purchase price has been paid and the puppy has been delivered or picked up, refunds are generally not available. However, exceptions may apply:

• Health Guarantee Claims: If the puppy is diagnosed with a qualifying hereditary or congenital condition covered by our Health Guarantee, we will work with you to resolve the issue. This may include a partial refund, replacement, or other agreed-upon resolution.
• Veterinary Diagnosis: A veterinary examination must be conducted within 72 hours of receiving the puppy to be eligible for any health-related claims.
• Documentation Required: All refund requests must be accompanied by appropriate documentation, including veterinary reports and receipts.

4. Refund Process

To request a refund, please follow these steps:

• Step 1: Contact us in writing at info@miniteacuppuppies.com within the applicable timeframe.
• Step 2: Provide your name, contact information, the puppy's name, and a detailed explanation of your refund request.
• Step 3: Include all supporting documentation (veterinary reports, receipts, etc.).
• Step 4: We will review your request and respond within 5 business days.
• Step 5: If approved, refunds will be processed within 5–7 business days via the original payment method.

5. Non-Refundable Items

The following items are non-refundable:

• Reservation deposits (except as outlined in Section 2).
• Delivery and shipping fees (once a booking has been confirmed).
• Grooming, training, or other services that have been provided.
• Starter food and supplies provided with the puppy.

6. Health Guarantee Claims

Refunds related to health issues are governed by our Health Guarantee. Key points include:

• 72-Hour Veterinary Examination: You must have your puppy examined by a licensed veterinarian within 72 hours of receiving them.
• Covered Conditions: The health guarantee covers qualifying congenital and hereditary conditions as defined in the agreement.
• Claim Process: All health guarantee claims must be submitted in writing with supporting veterinary documentation.
• Resolution Options: Depending on the circumstances, we may offer a refund, replacement, or other agreed-upon resolution.

7. Dispute Resolution

If you have a dispute regarding a refund, please contact us directly at info@miniteacuppuppies.com. We will work in good faith to resolve any issues. If a resolution cannot be reached, the matter may be subject to the dispute resolution provisions in our Terms and Conditions.

8. Contact Us

If you have any questions about our Refund Policy, please don't hesitate to contact us.